Flutter and Wink
Policies and Information
WE ACCEPT VISA, MASTERCARD & CASH
Cancellations: We require a 24 hour notice prior to cancelling an appointment. A credit card is required to hold your reservation. Although we do send out text messages and emails to remind you about your upcoming appointment, please keep in mind that they are a courtesy and it is your responsibility to remember your appointment date and time. You can always call to verify! However, if you no-show us on the day of your appointment then 50% of the service will be charged to your card.
Permanent makeup, Plasma and SMP all require a 50% non-deposit upon booking. Your appointment can be moved only once as long as you do it before 24 hours of your appointment, otherwise you will lose the deposit
No-show: 50% of service will be charged if you no-show us on the day of your appointment. You will then be required to prepay for future appointments if you no-show.
Tardiness: We understand things happen and sometimes being late is unavoidable. Clients who arrive late will only get the rest of their booked out service time. If you're going to be late, please give us a call and let us know. If you are more than 15 minutes late, then we may have to reschedule. Example: If you book 1 hour and 15 minutes and you arrive 15 minutes late, we will only proceed with the hour time left which we originally had booked for.
New Clients: Appointments will be scheduled and saved when confirming with a credit card on file. If you are unable to give us a card on file, you may leave a deposit here at the salon. Otherwise, appointments without a card on file will be cancelled.
Children: Due to safety considerations, we respectfully request that you leave your children at home while we spoil you here at Flutter and Wink.
Pregnant women: Lash lifts, Brow Laminations and teeth whitening are not suitable for pregnant women. Please talk with your stylist about alternative options that may work for you.
Lash fills from a different salon: Yes, we do perform lash fills from other salons, there is a $25 fee attached to your appointment, but if they are causing any damage to your natural lashes, if you can't brush through them, or if there are any clusters or glue chunks we will recommend a removal and a full set. Our main goal at Flutter and Wink is to preserve the health of your natural lashes and ensure that you are able to maintain healthy lashes while getting extensions.
Gift Certificates: Purchase in the salon anytime or online.